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Frequently Asked Questions
What forms of payment do you accept?
When is my credit card charged?
How do you ship?
Can I have my order shipped overnight or two day?
What is your return policy?
What are your store hours for customer service?
Will I be charged sales tax?
Do you ship your items outside the continental United States?
How do I return an item I purchased?
How do I cancel an order I just placed online?
Is my credit card information and email address safe?
1) What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express as well as Paypal. We can also electronically invoice you through Paypal. We do take checks for customers that prefer that method, but your order can not be shipped until the check has cleared.
2) When is my credit card charged?
At the time your order is placed, your credit card will be charged for the total purchase price of your order. We use a third party processor for all credit card transactions, www.authorize.net. They add an additional level of security to your transaction, as The Linen Gallery does not have access to your credit card number. You will automatically receive both an order summary from our website and an electronic receipt from Authorize.net.
3) How do you ship?
We ship most of our orders via Fed Ex Ground or USPS Priority Mail. Please allow 1-2 business days for processing of your order and 7-10 business days for ground shipping. If an item is temporarily out of stock, we will notify you promptly. Please note that we require a street address or rural route number to deliver your order via UPS. If we receive a PO Box number, we will automatically ship your item via the USPS. Some of our orders will be shipped directly to you from the manufacturer. We will email you the day your order ships with the tracking number of your shipment.
Normal ground shipping charges are based on the total dollar amount of your order (exclusive of sales tax in Nebraska):
$1.00 - 50.00 $5.95
50.01 - 100.00 $8.95
100.01- 149.99 $10.95
Currently, ground shipping over $150 is free.
4) Can I have my order shipped overnight, two day or three day select?
Yes. All these shipping options are at an additional cost. For the best rate, place your order online, select ground shipping and then call the store -- we will charge you the lesser of our standard express charges or your actual charges. Orders need to be placed online by 12:00pm CST or you may call the store until 5:00 p.m. CST (toll free 1-877-399-5242). All orders shipped express over $1000 will not be shipped until the credit card transaction has cleared -- which can add 24 hours to your shipment. No Saturday deliveries. Sorry, we can not ship down products overnight.
5) What is your return policy?
We accept new and unused merchandise returned in original packaging for exchange or credit card refund. Please note, there will be a
10% restocking fee applied to all merchandise returns. All returns must be in
"shelf ready" condition -- meaning they can be put back on the shelves and be resold for full price. Those that are not will be charged an additional restocking fee of 15%. Merchandise exchanges are not subject to the restocking fee.
Custom items, special orders, washed items, down products and orders shipped outside the U.S. CANNOT BE RETURNED.
If you are not sure about a pattern, have us send you a sample first.
We prefer that all returns be pre-approved -- to obtain a return authorization number please email us at
Kadlinengal@aol.com or call us toll-free at 1-877-399-5242. All returns must be postmarked within 21 business days of the receipt of the purchase. Shipping and handling charges are not refundable.
Any items returned that were originally sent via free shipping will be credited to your original form of payment minus any delivery, handling, shipping costs, and restocking fees.Custom sizes or products and sale items are generally not returnable.
Please allow up to 15 days for The Linen Gallery to receive, inspect and process your return.
) What are your store hours for customer service?
We are open Monday through Friday from 10:00 am to 6:00 pm CST; Mondays and Thursdays until 8:00 and Saturday 10:00 am to 5:00 pm CST. We are currently closed on Sundays.
7) Will I be charged sales tax?
Sales tax of 7% will be added to all orders shipped to an address in the state of Nebraska.
8) Do you ship your items outside the continental United States?
We ship to Hawaii and Alaska via 2 day Fed Ex and your shipping charges will be adjusted for the actual cost of shipping your package. International (non-US) orders are shipped via the USPS -- select international shipping during check out. Duties from customs are the responsibility of the purchaser. Sorry - no expedited shipping on International orders.
9) How do I return an item I purchased?
Your order needs to be shipped to our address : The Linen Gallery, 120 Regency Parkway, Suite 165, Omaha, Ne 68114. You may ship the order via USPS, Fed Ex Ground, DHL or UPS. We suggest you insure your package for the full value of your order. If you email us that you are shipping your package back, we will watch for it and will notify you via email once we receive it.
10) How do I cancel an order I just placed online?
Please call the store during working hours to cancel your order. If you need to cancel an order after business hours, please email us at Kadlinengal@aol.com and put ?cancel order please? in the subject line. Note: all orders must be canceled within 48 hours. Once an order has shipped, it is subject to all the fees associated with a "return of merchandise". Special custom orders, once placed, are generally not cancelable.
11) Is my credit card information and email address safe?
We neither sell nor share your information with outside companies or third parties.
Protecting your information is our highest priority. We use Verisign to complete our online credit card transactions. Verisign provides the best in online security available today. In addition, our online credit card processor, www.Authorize.net, does not allow us access to your credit card number, nor do they store it once it is processed. If you are uncomfortable making your purchase online, you may call us toll-free at 1-877-399-5242 during store hours and we will take your order over the phone.
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